***All domestic orders will now be upgraded to Express Post this week ***
It is a busy time of year and as most of our products are made to order, it is recommended to get your order in early in time for Christmas delivery, especially custom or personalised orders. Any orders placed before Sunday 15th December will be sent via Express Post. Orders over $150 will receive FREE express shipping. Orders under $150 will be a flat rate of $10 but will be upgraded to Express Post for free.
Orders that are placed after Sunday 15th December can not be guaranteed delivery before Christmas, however we will try our very best!
$10 flat rate standard shipping
FREE shipping for orders over $150
All of our products are handmade and may take us as little as a few days for smaller items to be made or up to 2 weeks for more detailed items. Items that are in stock will be dispatched quickly and delivered within 5-7 working days through Australia Post. Items that are not in stock, will be made in our workshop by us and will be shipped once completed (usually within a few days for most items). If you require your order urgently, please contact us and we can give you an idea of expected time frames.
You will be notified by email when your order has been shipped. Delivery may take up to 7 days from confirmation of payment depending on your location.
If you have not received confirmation of your order and tracking details via email, please contact us via email.
If you are not home at the time of delivery, a calling card will be left to notify you that your parcel is ready for collection at your local post office.
We ship to most destinations around the world. You can select your country from the drop-down menu in the checkout to calculate costs.
International shipping is calculated based on a number of factors including the number of items you are purchasing, the weight of the items, and the destination country.
Due to import restrictions, we can not send items to California.
All orders are shipped from Australia, all international customers (outside Australia) may be required to pay applicable duty, sales tax and customs depending on the country you are in.
Any duties and taxes will be calculated according to your shipping destination and are pre-paid at the time of purchase. You will be able to view the duty & tax and shipping charges that apply at check out.
As all of our products are handcrafted in small quantities here in our locally based workshop, there may be a delay for popular products. We will communicate directly with you if the product ordered is temporarily unavailable or there is a delay in the production of an order, and will notify you of an expected completion date.